For the purpose of this integration will be utilizing Right-click actions in the Altiris console. In our environment I decided IP address would be the most unique criteria to call for the search string due to naming conflicts, especially on Macintosh clients. If the search_string matches more than one Jump Client, then the technician will receive a prompt to choose which target in order to complete the jump. If the service technician is not logged into their Bomgar Representative Console application, the console will be started and the technician will be prompted to log in. Other criteria can be used, including the hostname. In my example above, the target is identified by IP address. The search_string identifies the target computer and this can specify a variety of criteria. Now let’s look at the magic API call and see how it works: To do this we will be leveraging Bomgar’s built-in API to correlate Bomgar Support Sessions with the Symantec ITMS database (Altiris 7.5) managed computer assets.įirst to utilize the Bomgar API, ensure that the Enable XML API option is checked on the Management > API Configuration page of the /login administrative interface. I look forward to seeing bug fixes and additional functionality added.This post is going to detail the best and easiest way of integrating your Bomgar Remote Support Appliance with the Symantec Altiris Client Management Sutie. There are a few issues at times pinning clients (Bug)Īll in all this is a great initial release. No way to to move a pinned client to another queueĭrag and drop is not currently working for us (Bug) Transfer and share sessions with other representatives. Show on the public representative list and accept sessions by having clients just click your name.
If you are looking for a SECURE, CONVENIENT, and MANAGED support solution, don't look any further.Īs for a the iPad console specifically there are some big benefits but also some functionality challenges.Īccess any of your pinned jump clients securely With the Bomgar iPad Rep console, Bomgar has once again shown us that they are the company to work with moving forward. Only problem we had, there wasn't a company with an attractive enough solution to allow us support our wide array of customers remotely. When looking into making our technicians more mobile we saw the iPad as the way to do it. Inevat technicians have been using the Bomgar solution fmany ears and never looked back. Be aware if you use an external keyboard. The only way I can type is using the on-board keyboard with a half height window. I just hope Bomgar see's the bug and fixes it quickly as this version is next to unusable for me now.
The old version worked great and I'm sure the future version should work as well. However since the IPAD is smart enough to know that I have an external keyboard it has nothing in that space unless I press the keyboard symbol on my external keyboard that then fills the empty space with the on-screen keyboard.
Now, with this version, touching the keyboard symbol shrinks the viewable window in half and brings up an empty space where the keyboard would normally be.
With the previous version I was able to touch the keyboard symbol in the app and it would allow my external keyboard to be used without issue. I use an external BluTooth keyboard with the IPAD. My typical use is JumpClients and this version works very well with one new exception. Bomgar IPAD app helps me with fast access to what I need.
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